Refund Policy

1. Overview

At OFFBS, we are committed to delivering exceptional work that meets your expectations. We understand that circumstances may arise where a refund is necessary. This policy outlines the conditions under which refunds may be issued.

2. Deposit and Initial Payments

The initial deposit (typically 50% of the project total) is required to secure your project in our schedule and begin work.

However, if we have not yet started work on your project, you may request a full refund of your deposit within 7 days of payment.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Before Work Begins: Full refund available if requested within 7 days of deposit and before any work has started.
• Project Cancellation: Partial refund may be issued for work not yet completed, calculated based on the percentage of the project remaining.
• OFFBS Inability to Deliver: Full refund of payments made if we are unable to deliver the agreed-upon services due to circumstances within our control.
• Material Breach: If we materially breach the terms of our agreement and fail to remedy the breach within a reasonable time, you may be entitled to a refund.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• Client changes their mind after work has commenced
• Delays caused by client failure to provide required materials, feedback, or approvals
• Subjective dissatisfaction after deliverables have been approved through our revision process
• Third-party issues outside our control (hosting failures, API changes, etc.)
• Completed and delivered work that meets the agreed-upon specifications
• Consulting and strategy services that have been delivered

5. Requesting a Refund

To request a refund, please follow these steps:

1. Email us at hello@offbs.com with the subject line "Refund Request"
2. Include your project name and invoice number
3. Explain the reason for your refund request
4. Provide any supporting documentation

We will review your request and respond within 5 business days.

6. Refund Calculation

For eligible refunds on partially completed projects, the refund amount will be calculated as follows:

We will provide a detailed breakdown of work completed and time spent to support the calculation.

7. Refund Timeline

Approved refunds will be processed within 14 business days of approval. Refunds will be issued to the original payment method when possible. Bank transfers may take an additional 3–5 business days to appear in your account.

8. Retainer & Subscription Services

For ongoing retainer or subscription services:

• Services may be cancelled with 30 days written notice
• No refunds for the current billing period after work has been performed
• Unused hours do not roll over unless specified in your agreement
• Prepaid annual subscriptions may be eligible for prorated refunds for unused months

9. Disputes

We aim to resolve all disputes amicably through direct communication. If we cannot reach an agreement, both parties may seek resolution through mediation before pursuing other legal remedies. Initiating a chargeback or payment dispute without first attempting to resolve the issue directly may result in termination of services and forfeiture of deliverables.

10. Contact Us

If you have questions about this Refund Policy or need to discuss your specific situation, please reach out:

hello@offbs.com